Help Desk / Login FAQ

Download Your Invoices 24/7

You can access your account, view and download you current Electronic Bill (Invoice), printout past Bills and view unbilled calls for the current month. We do not issue, post or handle paper Bills in accordance with our Terms & Conditions.

Invoices are prepared at least once a month. Each Invoice is created in Acrobat Reader PDF format and uploaded to our online account platform on or around the second business day the month after closure of the previous months's Billing Period. Please note: the presentation of an Electronic Invoice may be adversely affected by email spam filters, equipment or conditions beyond our control. Accessing Our Online Accounts Portal

To access your invoices, you will need your Customer ID and login password which we have previously emailed to you.

Invoice Delivered by Email

Current legislation does not require us to deliver invoices by email but by way of an online 24/7 portal access.

However, we will continue to deliver your invoice by email provided your email box accepts delivery of our emailed invoice. If we receive an "undeliverable" or "bounce" email response from your email box (address), we will no longer deliver you an invoice by email. It is your obligation to ensure you have supplied us with your most current primary email address and backup email address.

Customer ID Login

To Login please go to Customer Login

If you are not sure of you Customer ID, please refer to your most recent invoice.